At oborix.com, we strive to bring you the best, high-quality, and genuine products from around the world. Your satisfaction is our biggest priority.
If, for any reason, you are not completely satisfied with your purchase, we offer you a return or exchange under specific conditions. Please read the guidelines below to know the eligibility criteria for returning or exchanging your purchased item.
Return & Exchange Eligibility
- You can request a Return or Exchange if:
- · The purchased item received is not genuine or not as described on our website.
- · The purchased item is damaged or defective. Record a video within 24 hours and send it to our team. Then replace the product.
- · The item received is different from the one you ordered.
- · You have 5 days after you have received your order to inform us about your return or exchange request.
Requests will not be entertained if:
- · The item has been used, unsealed, activated, or damaged.
- · Your request has been made more than 5 days after delivery.
- · The item received is not in its original packaging, accessories, or invoice.
Return Requirements
- · Before you request a Return, ensure your item falls under the Return & Exchange Eligibility criteria.
- · Once you confirm the item is eligible for return, keep your invoice and delivery package slip safe.
- · You can request a Return or Exchange by email at info@oborix.com, with the following details:
- · Order ID
- · Reason for return request in detail
- · Photos and/or videos of the item showing the damage, defect, or incorrect item
- · Our support team will assess your case and may ask you to complete a Product Return Form (PRF) for the verification process.
- · Once your request has been approved, you will have to send the item back to us for inspection and processing.
Return Conditions
- · The item returned must be unused, unwashed, and undamaged, in the original packaging, and with the following items:
- · Product box
- · Tags, labels, and serial numbers (if applicable)
- · All accessories, manuals, cables, and chargers, if any
- · Any bundled gifts
- · If the item or product box reaches us damaged, then you will be liable to pay for the damages.
- · The customer must pay for courier charges for returning the item unless the item was defective or wrongly dispatched.
- · The refund would be processed within 10–30 working days after the inspection and approval of the returned item.
· Non-Returnable Items
- · For health, safety, and technical reasons, items can’t be returned or exchanged once unsealed or opened.
- · Unsealed or activated electronics
- · Software or applications
- · Any accessory related to hygiene, like earbuds or earphones or Bluetooth headsets
- · Personal wearable gadgets or devices once used
- · Any item that comes without the original receipt or packaging.
- · Any item that is damaged due to mishandling or misuse on the customer’s side.
· Defective or Damaged Items
- In case you receive a defective or damaged item, we request that you inform us within 48 hours of receiving the item with a video of the unboxing or a photo of the defective product.
- After verification, we will either replace the defective item or process a refund based on the availability of the item.
Warranty Information
Certain electronic products might have a warranty, either from the manufacturer or Home Gadgets.
Refund Timeline
- A refund will be initiated to the original payment method or through bank transfer, within 15–30 working days once the returned item has been approved.
Important Notes
oborix.com reserves the right to make changes to this policy at any time without prior notice.
Items sent back for return without prior approval will not be entertained.
oborix.com reserves the right not to accept returns from customers who may abuse this policy or behave fraudulently.